Service Policies

Clear service expectations, policies, and responsibilities for every Tidal Wash project.

Terms of Service

Tidal Wash Exterior Cleaning Solutions LLC – Terms of Service
Effective Date: August 24, 2025

Welcome to Tidal Wash Exterior Cleaning Solutions LLC (“Tidal Wash,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our exterior cleaning services, including pressure washing, soft washing, stain removal, and related services (“Services”). By booking or receiving our Services, you acknowledge and agree to these Terms.

1. Scope of Services

Tidal Wash offers residential and commercial exterior cleaning services, including but not limited to:

  • Driveway and sidewalk cleaning
  • Roof soft washing
  • Patio and fence washing
  • Building façade and siding cleaning
  • Stain removal (e.g., oil, rust, algae, mildew)
  • Parking lot striping and painting services, including layout, re-striping, ADA compliance, and curb marking

Services may vary depending on property condition, accessibility, and weather. All service appointments are subject to availability.

2. No Guarantees or Warranties

While we use professional-grade equipment and industry-standard methods, Tidal Wash cannot guarantee the complete removal of all stains or surface discoloration. Some issues (e.g., rust, oxidation, or embedded organic buildup) may be permanent due to age, surface material, or prior damage.

For painted or striped surfaces, weather conditions and surface conditions may impact adhesion and longevity. We do not guarantee the long-term durability of painted lines if the asphalt or concrete is unsealed, crumbling, or heavily worn.

All services are provided “as-is” and “as available”, without express or implied warranties. We do not guarantee future resistance to stains, fading, or regrowth of organic buildup.

3. Property Conditions & Customer Responsibilities

To ensure safe and efficient service, customers must:

  • Provide clear access to work areas
  • Remove or protect furniture, décor, vehicles, and personal property
  • Keep pets and children away from service zones during cleaning or painting
  • Notify us of any known damage, vulnerabilities, or electrical hazards in advance

For parking lot painting, the customer is responsible for ensuring the surface is clean and dry before striping unless a cleaning service is also scheduled. We are not responsible for premature wear caused by pre-existing conditions such as surface degradation, loose gravel, or oil saturation.

We are not liable for damage resulting from pre-existing conditions, including loose paint, cracked surfaces, deteriorated mortar, or oxidized finishes.

4. Limitation of Liability

Tidal Wash is fully insured. However, to the fullest extent permitted by law, our liability is limited as follows:

  • We are not responsible for indirect, incidental, or consequential damages
  • We are not liable for water intrusion caused by improper drainage or unsealed structures
  • We are not responsible for damage to landscaping or items left unsecured

Our total liability shall not exceed the total amount paid for the specific service rendered.

5. Cancellations & Rescheduling

You may cancel or reschedule your appointment at any time without penalty. We do not charge cancellation fees.

Please note that we may reschedule services due to inclement weather or unsafe conditions.

6. Payment Terms

Payment is due in full upon completion of services unless otherwise agreed upon in writing. We accept the following forms of payment:

  • Cash
  • Check
  • Major credit and debit cards
  • Venmo
  • Zelle

Returned checks will incur a $35 processing fee.

7. Photographs & Media Use

With your verbal or written consent, we may take before-and-after photos of your property, including parking lots and pavement areas, for quality assurance and marketing purposes. We will never disclose identifying details or address information without your permission.

8. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

9. Modifications

Tidal Wash reserves the right to modify these Terms at any time. Any updates will be posted to our website. Continued use of our Services indicates your acceptance of any changes.

10. Contact Information

Tidal Wash Exterior Cleaning Solutions LLC
League City, TX 77573
Phone: (713) 213-7787
Website: www.tidalwashtx.com

Ready to restore your property to its former glory?
Contact us today for a free consultation and quote.
Our team is here to answer your questions and schedule your cleaning service.